Avaya MERLIN MAGIX® Integrated System
The Avaya MERLIN MAGIX® Integrated System is a private branch exchange (PBX) with
a built-in ability to emulate a traditional key system. Using a single platform
to deliver key communications capabilities from basic voice to Internet access,
makes it highly cost-effective and easy to install, service, maintain, and grow.
This flexible and scalable system is designed to meet the evolving communications
needs of small- and mid-sized businesses. It is ideal for small companies looking
for the latest communications features, as well as for larger companies who can
install this system in their branch offices. The MERLIN MAGIX networking capabilities
enable multiple locations to communicate across the public switched telephone network
(PSTN) or across an Internet Protocol (IP) network.
What's New With This Release
Record-A-Call. Release 4.0 introduces the Record-A-Call feature that allows users
to record telephone voice conversations to their voice mailbox. A Record-A-Call
button must be programmed on a multi-line telephone to activate the feature. A MERLIN®
Messaging System Release 4.0 or later is
also required for the Record-A-Call feature
- The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions.
- Businesses can easily enhance their MERLIN MAGIX Integrated System by adding any
of a growing number of e-business, customer service, or computer telephony integration
(CTI) applications available from Avaya and Avaya Independent Software Vendor (ISV)
partners around the world.
- Full communications capabilities via the phone, Web, video, or e-mail.
- Always on high-speed Internet access.
- Call center support for personalized, around-the-clock customer service.